The context

Technology decisions become more useful when they begin with the organisation’s real operating context. That means identifying the people, systems, information and dependencies involved before selecting a tool or defining a project.

How to plan workloads, identities, information and recovery before moving. The purpose of this guide is to create a sound starting point, not to replace an assessment of your environment.

Questions to ask

  • Which business activity depends on this system or control?
  • Who owns the decision, the information and the follow-through?
  • What would disruption affect first?
  • Which exceptions need a human decision?
  • How will the organisation know the change is working?

A practical next step

Document the current state in plain language. List the users, systems, information, suppliers, recurring problems and desired outcome. This creates a useful brief for a technical conversation and makes assumptions easier to challenge.

Discuss the requirement